Exchanges and returns

Exchange Policy

Our conditions

We can accept your return for an exchange with ease if you respect the following conditions:

  • The return is demanded within 14 days after delivery of your order.
  • The accepted return must enter our atelier within 10 days after the written demand.
  • Each product is unused and shows no sign of wear and tear.
  • The original tags and labels are attached and are in good condition.
  • The original packaging is included and is in good condition.
  • Original shipping costs will not be refunded.
  • Vouchers cannot be returned or exchanged for cash.

Please note: If we cannot accept your exchange or refund because the above conditions are not respected, we will let you know by email.

Our promise

We want you to be totally happy with every item you order from If you are not satisfied with an item you have bought, we will be glad to accept your return for an exchange/voucher demand. You have:
14 days to return your order - free returns - free redelivery of exchanges.

a. Returning your article by using our free return shipping service

When you have demanded the return, you will just need to take your parcel to your closest post office for the shipment. Once the return accepted, we will notify you by sending a shipping confirmation that contains the new tracking number of your exchange.
Regarding outer European countries, we are currently not able to cover the return costs.

Please ship back the article(s) to our office at this following address:

3 Rue Pletinckx
1000 Brussels